If guests feel they’re getting value, they give us higher ratings on comment cards and positive reviews on travel sites. We started offering three flavors of Coffee mate at our breakfast bar, and ratings went up. So we extended it to our in-room service, and those ratings went up. Coffee mate really makes a difference when it comes to guest satisfaction and word of mouth–which ultimately leads to more business.Rod S, GM, Bayside Resort
Coffee Mate Success Stories
Positive comments and reviews can make a world of difference for your business, and offering Coffee mate®, America’s leading brand of creamer1, is one way to show your coffee-drinking guests that you care. No matter what channel you’re in, Coffee mate has the formats, flavors and famous brand name that make it easy to please people.
“Coffee Mate was so popular on our breakfast bar, we added it for in-room, too.”
“Coffee mate is a brand students love. That gives us instant credibility.”
We like to work with companies that help us grow together, and strong brands enhance our program. Coffee mate is very popular with our students in both residential and retail–they ask for it by name! We serve the same customers day in and day out and being able to offer a variety of Coffee mate flavors helps us keep campus dining at UMass exciting.Ken T, Executive Director, Auxiliary Enterprises, UMass - Amherst
“Coffee mate pumps help us sell more coffee.”
Ever since we started using Coffee mate pump bottles 10 years ago, we’ve consistently sold more coffee. It’s all about the name brand recognition. Coffee mate is almost like a comfort item. We’ve had more success with Coffee mate over just plain old milk and cream because with Coffee mate, they don’t have to add sugar–it’s all the great flavor in one product. It’s one less step for them before they’re on their way. Just pump it, stir it, and off they go.Robert W, Foodservice Buyer, Pump & Pantry
“Our coffee sales increased about 10%.”
We’re a breakfast and lunch chain. We’re all about morning–and morning is all about coffee. So, recently, we tried a little test to boost our coffee sales. We didn’t do a thing to our coffee…all we did was start offering Coffee mate flavored creamers. And our customers loved it! In just three months our coffee sales have increased about 10%.Jay M, partner & founder, J. Christopher’s
“Coffee mate brings customers in the door.”
My dad started our business 36 years ago, and he always said quality coffee was one of the keys to success. When we built our new, larger store, we asked people to tell us what products they cared about most. Coffee mate topped the list. There’s a lot of competition all around us–everything from other convenience stores to big-name, drive-through coffee shops. We rely on Coffee mate to round out our high-quality coffee program and bring people in the door. It works. Our coffee sales have always been strong in the winter, and now, with the popularity of iced coffee, summer sales are strong, too.Charlene E, Manager, Rich’s Mini Mart
“We made Coffee Mate® a cornerstone of our business.”
It’s a world of generic products out there, and Coffee mate sets us apart as a company. It helps us set a quality benchmark. We take in a rack of at least 4 flavored creamers and we always bring a new product like Italian Sweet Creme or one of the seasonal flavors like Peppermint Mocha. With Coffee mate I can take a small account and grow it by introducing a few different flavors of creamer in a really nice presentation creamer rack. They work!Steve B, CEO, Merus Refreshment Services
Speaking of good reviews, here are some of our favorite Coffee mate success stories from real operators who have used our quality creamer products to their business’s best advantage. If you have a Coffee mate success story you’d like to share, let us know by clicking here. Your operation might even be featured in our trade advertising campaign!